Refund Policy

• Depending on your billing address, applicable taxes may be added to the listed price. Your final total will be shown at checkout.
• You can request a refund within 7 days of payment if none of the purchased Aura has been used. To request a refund, please contact Customer Support.
• Once any of the purchased Aura has been used, the purchase is no longer refundable, except as required by law or described below.
• Refunds are not available due to dissatisfaction with AI-generated responses.
• Even after 7 days or after use, we may still review refund requests in the following cases:
  • Unauthorized charges made without your permission
  • Duplicate charges or payment errors
  • Aura not delivered after a successful payment
  • Service issues that prevented you from using your Aura
  • Other cases where a refund is required by law
• If any of the above applies to you, please contact Customer Support before contacting your bank or card issuer. We will review your request and resolve it as quickly as possible.
• Approved refunds will be issued to your original payment method.
• For Apple App Store or Google Play purchases, refunds are handled according to each store's policy. If your Aura was not delivered after purchase, please contact our Customer Support first.
• Purchased Aura does not expire.
• Aura received for free, such as through events or promotions, may have an expiration date. When you use Aura, any Aura with an expiration date will be used first, starting with the one that expires soonest, followed by Aura without an expiration date.
• You must complete age verification before making your first purchase.
• For other inquiries, please contact Customer Support.